Shipping Policy
Please read our shipping policy carefully to understand how we handle the delivery of your orders. By placing an order with Rebel AF, you agree to abide by our Shipping Policy. We recommend reviewing this policy before making a purchase. If you have any questions or require assistance, please don't hesitate to contact our Customer Support team.
1. Shipping Address:
All orders will be shipped to the shipping address provided by the customer during the checkout process. It is the customer's responsibility to ensure that the shipping address is accurate and complete. We cannot be held responsible for orders shipped to incorrect or incomplete addresses. Any orders returned (i.e. returned to sender) due to incorrect, incomplete address or failure to collect from a designated collection point (i.e. after a missed delivery attempt) will require new shipping to be purchased before orders will be reshipped. If customers opt to cancel and request a refund, any refund will have the relevant shipping and return shipping costs deducted.
2. Shipping Timeframes:
Shipping timeframes may vary depending on the destination and the shipping method selected during checkout. Our orders are fulfilled by third party fulfillment, please note that shipping times may be subject to delays during peak seasons or due to unforeseen circumstances. Please note the total time from placing the order to being delivered includes a ‘Processing’ period (the time it takes for the distributer to pick, pack and ship the order) and a ‘Shipping’ period which begins when our Shipping partners take receipt of goods, enter them into their system before delivering to you. We do everything in our power to ensure the ‘Processing’ period is within the stated time frame. ‘Shipping’ periods are subject to Shipping Carrier’s network capacities with quoted time frames being based on the typical time taken for Carriers to deliver an order via the selected service.
3. Shipping Methods:
We offer free shipping on all items, and we use standard shipping. Due to Rebel AF covering the cost of shipping, we do not offer expedited shipping options at this time.
4. Shipping Costs:
The shipping cost is covered by Rebel AF and items are shipped standard only. We do not offer expedited shipping at this time
5. Shipping Restrictions and Exclusions:
Rebel AF reserves the right to impose shipping restrictions and exclusions based on various factors, including but not limited to:
Legal restrictions or regulations in certain countries or regions.
Incomplete or inaccurate shipping address information.
Payment issues, such as failed transactions or fraud concerns.
Unforeseen events or natural disasters that may impact shipping operations.
We may contact customers to request additional information or documentation to fulfill certain orders. In the event of an item or order being unavailable for fulfillment due to any restriction or exclusion, and where monies had already been paid for items, we will process customers a refund for these items in line with our standard refund policy and process.
6. International Shipping:
We do not offer international shipping at this time.
7. Shipping Partners:
We work with various shipping partners to ensure the safe and timely delivery of your orders. While we strive for timely deliveries, we cannot be held responsible for delays caused by our shipping partners' operational issues. Shipping can also be impacted by severe weather events which are beyond our control.